Shipping and delivery
We are proud to offer FREE shipping services that currently operate in the USA & Canada. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We only provide free shipping to the USA & Canada.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftuber.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
B***b –
How long i waited for this set, for this cost it’s just a find, really silver, everything is very beautiful, the green color was very deep and saturated!!!
Customer –
Very satisfied with the set. The stones are not yuvilyanty, as they wrote here, but you can wear them. Looks beautiful.
N***S –
Chic set
R***k –
Beautiful, of course, kit, but!, comes in a normal postal package. It is not solid to send expensive jewelry in this form. i do not need a box in general, but it is more pleasant to receive goods, properly packed. The chain was included.
A***r –
Thank you, everything is as always fine, fast and Qualitatively. I recommend
A***V –
DEAR SELLER, THANK YOU FOR THE GIFT. MY BEST REGARDS AND I WISH PROSPERITY FOR YOUR SHOP! ALEX
A***a –
I liked the kit very much, the stones sparkle, thanks to the store
M***v –
Wonderful set, quality performance, thanks to the store, deserves 5 stars.
Q***u –
The quality is excellent our month is not erased. Looks expensive. All friends are delighted to ask where and for how much i bought. I say my husband gave it. And fast shipping.
A***r –
A set of bomb will sign on my youtube channel and you will see a lot of costume jewelry with aliexar, everyone will be happy. Oksana buna
D***n –
Wonderful product! Thank you store! Also subscribe to my YouTube channel Leela Fox Jewelry for reviews of aliexpress jewelry, it’s all in Russian
M***a –
Perfect
L***a –
Thank you
I***o –
Delivery to Kiev about a month. Everything is well packed. The test is worth it. Fully corresponds to the description. Sending is very fast. I recommend.
F***r –
I am delighted