Shipping and delivery
We are proud to offer FREE shipping services that currently operate in the USA & Canada. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We only provide free shipping to the USA & Canada.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftuber.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
P***a –
Very good quality for the price, will buy again
J***a –
Lindo 5 estrelas para o vendedor .
U***r –
beautiful set exactly like in picture. quality made. I like them Lot and will order more from this store! fast shipping to us also. took 2 weeks
Customer –
très élégant le pendentif ainsi que les boucles d’oreilles !!!! merci
D***a –
All as in the description
V***v –
The product is excellent for its price, the description corresponds. Quality is also very good. Very long delivery-41 days, for some reason through latvia …. From china to latvia the goods reached 13 days, and from latvia to yekaterinburg-28 days. Just tinplate. The store needs to think about the rational delivery route. Oh very long
D***s –
Very nice game, i recommend
U***r –
Fully corresponds to the description. On earrings and pendant is a sample of 925. The store also put a gift-earrings-carnations) for which he special thanks
J***l –
Very pretty, she sent white pearl earrings gift, all perfect
S***a –
si
S***f –
Thank you store very well packaged plus the small gift
Customer –
Very nice
J***Z –
The set is nice, matches the description, the pendant comes with your chain, they are very small and the closure of the earrings fails in a bit. It came fast.
Customer –
very nice set
Customer –
Thank you ! Very beautiful (have to be careful with earings they open very easily) all the best
D***e –
Thank you fast shipping. And carnations as a gift put.
I***k –
Nicely done. Recommend.
D***a –
Found good quality
A***a –
Recommend. Cute set
A***a –
Delivery month, simatic kit, liked))
E***o –
Delivery took to chelyabinsk 35 days, as usual in russia long walks, to russia from latvia took 7 days. The product is good, looks good and made qualitatively. The products indicate 925 test.
G***n –
Spouse davolna
L***r –
The parcel arrived in lithuania after 6 weeks, packed well, received earrings that did not show, thanks.
A***i –
Shipping about a month, track fully tracked. Very beautiful, elegant set. The fasteners on the earrings slightly bent, so that they tightly fastened. Chain length 45 cm. Everything came packed in bags. As a gift, the store put a branded pouch, a napkin for the care of silver and another earrings of a pearl. This despite the fact that he gave a discount! Many thanks to the seller for the excellent service, quality goods and such attitude to their customers! Definitely recommend this store and product!